Mystery Shopping Stalwarts

Looking to find out what your customers really think about you? Looking to reactivate previous customers? Looking to get disgruntled customers back into the fold?

Only Marketing’s mystery shopper service can help you!

All too often disappointed customers will walk away never to return rather than raising their concerns or making a complaint.

Our mystery shopper service gets customers to tell it as it really is, report their findings back to you and recommend steps to get former customers back on side.

This will give you a better understanding of your customer and the service you are providing.

We are customer satisfaction specialists – the people to trust when it comes to finding out the truth about your customer relations performance.

We get customers to tell it as it really is, report their findings back to you and recommend steps to get former customers back on side.

If you want to go a stage further we offer mystery shopping services where our people will find out how your team performs when face-to-face with customers, when speaking on the phone or communicating online.

We’ll not only tell you how they score, we’ll suggest how to improve customer care.

We are driven by the philosophy that customer relations is not a department – it’s an attitude.

To find out more about our mystery shopper service please call Elspeth Brown on 0800 612 9890